My hard drive crashed last week. I recall when I bought my MacBook that I'd told the sales representative about my prior experience with dell, which included a hard drive failure, as well as other failures. I was told that I would "be happy with my Mac."
It's a little unseemly to complain at this point, as I have complained before and I should say that I've never quite had the same issues as I had with Dell. Mainly, I think that since I basically run the Mac like a PC, the "PC-like" interface: quick keys, functionality of Word and Excel, just are not quite up to snuff.
Still, I always felt that buying a Mac at least I didn't have to worry about major failure. But it turns out I do.
Anyway, this post really is not about a complaint.
When I called Apple I was told my computer was no longer under warranty. I'm not surprised since I figured I did not need to get a warranty. Am I so naive?
Anyway, the upshot is that although I lost everything I had created on my computer (not much - I've effectively cloud computed for years) the folks at Apple claim to have a special program due to all of the hard drive crashes that accompanied the MacBook I had purchased. In short- I was comped a new HD, with an upgrade in RAM.
Nice.
Although I am sure I will experience frustration again in the future, I must say I am happy to have my Mac back.
But please, be sure to run timemachine from now on.
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